What do you do when you need comprehensive association management software, and you need it fast? Here’s how the Canadian Association of Emergency Physicians got the solution they needed in a flash.
Getting the right software in place to manage your association can seem tricky. You might have a tight timeline, yet you don’t want to compromise on quality. You might also want something that’s easy to use and meets your specific needs today, but that can also grow with you as your organization grows and evolves.
That’s where the Canadian Association of Emergency Physicians (CAEP) found themselves.
The organization has more than 2,000 members and advocates for emergency physicians and their patients, advancing the development of clinical guidelines and national standards. The CAEP team wanted to replace their old association management software (AMS) because it was missing key functionality, which led to costly fees for patches and platform updates. CAEP also experienced performance issues with the product, and the vendor’s customer support team was unresponsive.
These challenges caused frustrations for staff and members, ultimately leading to a loss in revenue.
What CAEP wanted in new association management software 
The CAEP team sought a better solution. Here’s what they needed from new association management software:
- Comprehensive functionality to help them manage their organization efficiently
- An intuitive, easy-to-use system that didn’t require IT staff to manage
- Responsive customer support
- Transparent pricing with no hidden fees
The organization chose NetForum by Momentive Software for a full-featured AMS solution that’s user-friendly and offers fixed costs, a stable infrastructure, and excellent support. But there was just one hitch: CAEP needed NetForum implemented quickly because their previous software was up for renewal and their team did not want to renew the contract.
That’s where NetForum’s streamlined implementation option came in.
A quick AMS implementation without compromises
Christina Bova, Director of Member Engagement, CAEP
CAEP took advantage of NetForum’s streamlined implementation option for a faster alternative to a customized AMS implementation. This option provides 10 of NetForum’s most popular AMS modules pre-configured to work for most associations’ needs. It cuts implementation to a fraction of the time it would take for a custom implementation.
The result? CAEP was up and running on NetForum quickly. The organization began using NetForum right away to meet their needs, yet they can continue to add on to NetForum and configure it as their needs grow and change.
Christina Bova, the director of member engagement and advocacy at CAEP, said, “As soon as we kicked off the implementation, the team was amazing. Our project manager kept us on track with weekly check-ins. Everyone was amazing and really responsive. We did the implementation through holding our annual conference with 1,000 delegates. The team did an excellent job at working around those blackout dates. It was not stressful at all. And we finished with time to spare.”
