Did you miss the Spring 2024 NetForum Town Hall? Our latest NetForum town hall was jam-packed with exciting updates for the NetForum community!
If you missed out on attending our most recent town hall—that’s okay! Keep reading to stay up to date on the latest NetForum happenings.
NetForum Spring 2024 product release 32
In NetForum’s latest product release, our team launched several enhancements such as a modernized experience in the eWeb payments portal, including the introduction of digital wallet. Members will appreciate the ability to quickly pay dues,
invoices, and donations via familiar methods like Apple Pay, Google Pay, and PayPal.
Leveraging digital payment options make it easier for your organization to reach younger members, especially Generation Z. According to Forbes, 74% of Gen Z say that accepting new forms of digital payments improves their perception of a brand.
Exciting customer success updates
The NetForum team is expanding! To support our growing NetForum community, we are excited to announce new team members on our client success team. We prioritize meeting your needs and helping your organization succeed.
We are also happy to share that NetForum’s Net Promoter Score is currently 43. Scores of 0 – 30 are good. Our ultimate goal is to hit 78 by the end of the year. Reaching our goal of 78 is equal to world class customer service.
NetForum client services updates
Our client services team announced our newest trainer, Carla Mundy, based in St. Clair Shores, MI, and is now available for virtual or in-person training. Carla has over 20 years of experience and is excited to begin client specific module training, consulting, and virtual classroom style end-user training soon.
During our the NetForum town hall, we had the pleasure of welcoming several new customers, including the Canadian Association of Emergency Physicians (CAEP), the Coalition of Oregon State Administrators (COSA), and the Network of Schools of Public Policy, Affairs, and Administration (NASPAA).
Finally, our NetForum customer support team has wonderful news to share! Our customer satisfaction rating is 98%. We are proud of our high rating and are committed to continuing to provide the best service and support to our customers.
Partner updates
Our NetForum Partner, HighRoad Solutions, shared important updates to Google and Yahoo emails that everyone needs to know to be able to continue marketing to current and future members. These updates included industry standards about authentication to establish trust, improve and focus the user experience, and ensure users ultimately have control. Check out this email delivery webinar on-demand.
Thank you, Ronald McGrath, founder & CEO, HighRoad Solution, for joining us for the Town Hall.
Want to join the NetForum community?
Request a NetForum demo to learn more today!
